Operations Director - ICT Europe

My client, an engineering group with specialist divisions, has an upcoming role for an operations director within their ICT/technical engineer sector. Operations Director – Europe

The Operations Director will lead all operational functions to ensure the organisation delivers high-quality services efficiently, profitably, and in alignment with its strategic goals. This role oversees day-to-day operations, drives continuous improvement, manages key teams, and serves as a senior leader supporting growth, compliance, and customer satisfaction.

Key Responsibilities

A. Operational Leadership

• Lead and manage all day‑to‑day operational activities across the business.
• Ensure service delivery performance meets or exceeds agreed SLAs, KPIs, and customer expectations.
• Drive operational planning, resource coordination, scheduling, and workflow optimisation.
• Maintain strong communication and alignment between site teams, and management.

B. Financial & Commercial Management

• Manage operational budgets, forecasts, and cost‑to‑serve metrics.
• Control labour costs, subcontractor spend, materials, and operational overheads.
• Support commercial teams with operational insights for bids, tenders, pricing, and solution design.
• Ensure timely job close‑out and accurate billing through strong operational governance.

C. Quality, Safety & Compliance

• Ensure adherence to industry regulations, customer requirements, safety standards, and internal policies.
• Oversee quality assurance frameworks, audits, and continuous improvement initiatives.
• Support incident investigations and ensure corrective and preventive actions (CAPA) are implemented.

D. Customer Engagement

• Act as a senior operational contact for key customers.
• Lead monthly/quarterly performance reviews, presenting operational data and improvement plans.
• Manage escalations and ensure proactive communication on service performance.
• Strengthen customer relationships through operational excellence and reliability.

E. People Leadership

• Lead and mentor managers and team leads across operations.
• Drive a culture of accountability, performance, safety, and continuous improvement.
• Oversee workforce planning, recruitment, training, and competency development.
• Conduct performance reviews and ensure clear objectives for all operational staff.

Requirements:

·      Degree/Qualification in relevant discipline, Technical Engineering, e.g.

·      Demonstrated experience in the relevant sector

·      5-7 years experience in a senior role

·      Clean driving licence

·      Ability to travel and eligibility to work across Europe